Complaint / Withdrawal

In this section you will find the necessary documents to help you solve the claim and also to withdraw from the purchase contract or, if necessary, the terms of it.

Do you need help with a complaint? Send us a message at or call +420 606 415 315

For fast handling of COMPLAINTS or wrongly sent goods, you can use our company WhatsApp to send PHOTO or VIDEO files: +420 606 415 315 or click here: WhatsApp

Option to fill out the reclaim form online: Online reclaim form

When sending the products back to us, please attach correctly filled in documents. Thank you, this will fasten the process.

Documents to download: Withdrawal from the sales contract (211.92KB) Complain form (211.54KB)